In the very first "Star Wars" movie to be commercially released (as opposed to the first episode in the saga, which was the fourth movie to be released, I think -- but I digress), the first Jedi mind trick shown was Jedi master Obi-Wan Kenobi getting a security droid to replace what it was planning to say with what Obi-Wan wanted the droid to say. ("These are not the droids you're looking for.") No muss, no fuss -- the security droid just followed the script the Jedi wrote for him, word for word, with no objections, and the process of escape proceeded according to Obi-Wan's plan.
Would that salespeople were as easily manipulated. Once an Obi-Wan had been identified, he or she could write the script, then distribute it to all of their colleagues, who would follow it perfectly and generate more sales faster than ever before.
If this scenario appeals to you, you should take a look at Cloud Extend for Salesforce, introduced by Active Endpoints at the Dreamforce conference/revival meeting/festival in San Francisco last week.
Here's what Cloud Extend for Salesforce let you do. And by "you," I mean "almost any sales manager or other business-savvy decision maker unafraid to perform basic editing tasks on a typical modern networked computing device. You know, like with a Web browser." You can create guides -- step-by-step recipes for specific sales-related tasks, such as lead nurturing. Active Endpoints calls these "guidance trees," and that's an apt visual description. Remember flowcharts? They look a bit like those, only sideways. They result in scripts users can be instructed to follow explicitly or to treat as suggestions, depending on the sophistication of the user being guided.
You can then easily add specific Salesforce.com actions to specific steps in each script. You can then publish the script, which each user can access and follow from within the already-comfortable Salesforce.com interface. Without leaving the specific task that user is doing. And the scripts capture all kinds of useful information about how well the scripts and their users perform.
Sales managers can build customized scripts that automate and help to improve key business processes. Users get scripts to follow based on proven processes and practices. The adoption and business value of Salesforce.com increases. And little to no IT involvement is required.
If your company uses or is considering using Salesforce.com to support sales efforts, you must look closely at Cloud Extend for Salesforce. Active Endpoints boasts that the solution can "make every sales rep your best rep." If you add Cloud Extend for Salesforce to a well-working Salesforce.com environment and use the information produced to improve and extend your sales processes, that boast will prove true. And likely encourage you to explore opportunities for similar successes beyond sales. As I'm sure Active Endpoints is doing even as you read this…
Tuesday, September 6, 2011
Wednesday, August 17, 2011
Sococo: Real Teamwork in Real Time, in the Cloud
When Gene Roddenberry created the original "Star Trek" television series, he was adamant that the starship Enterprise be big enough to hold hundreds of people. Why? Because then it would be like a street, a large dormitory or an office. A random walk could lead to an unexpected adventure, conversation or great idea.
That's really the only remaining justification for making people come to a common workplace anymore. But it's a powerful justification -- one that's been impossible to replicate faithfully online until Sococo.
I could spend thousands more words, most of which you'd probably skim or skip, trying to explain what makes Sococo so cool, special and fraught with implications for cloud computing and collaboration. Instead, let me try to summarize just enough to get you to try it out.
With Sococo, your computer screen, and that of each of your teammates, is transformed into what looks like an overhead view of the layout of a set of offices, complete with a lobby, conference rooms and common areas, if you want. You can see everyone, know their status, arrange and hold formal meetings and engage in informal spontaneous collaborations. You can also share computer screens and put other applications from the Web, the cloud or elsewhere up on "walls" visible to everyone at your meeting. Oh, and you can communicate via voice or typed on-screen chat, public or private. All within a single interface you can learn well enough to teach others in about the time it'll likely take you to finish reading this blog post.
Neither too many more words nor even a screen shot can do Sococo justice. A poke around the company Web site will help, but only a little. What you need to do is to sign up for the free trial, download the Sococo client software and invite two, three or more colleagues to join your "team." Doesn't matter where they are as long as they have Web access. In less than 30 minutes, you'll start thinking about more and more ways you can use Sococo, in concert with and instead of almost all of the communication and collaboration tools you're using right now.
Sococo adds to online, location-independent collaboration almost everything that's good and useful about collaborating in a shared physical space in real time. Especially including opportunities for spontaneous, ad hoc collaboration, idea germination and cross-pollination. And it enables a level of social interaction among collaborators I've never seen done quite as well online. And I'll wager it looks almost nothing like any cloud-based collaboration tool you're using now. Check it out, and do let me know what you think.
That's really the only remaining justification for making people come to a common workplace anymore. But it's a powerful justification -- one that's been impossible to replicate faithfully online until Sococo.
I could spend thousands more words, most of which you'd probably skim or skip, trying to explain what makes Sococo so cool, special and fraught with implications for cloud computing and collaboration. Instead, let me try to summarize just enough to get you to try it out.
With Sococo, your computer screen, and that of each of your teammates, is transformed into what looks like an overhead view of the layout of a set of offices, complete with a lobby, conference rooms and common areas, if you want. You can see everyone, know their status, arrange and hold formal meetings and engage in informal spontaneous collaborations. You can also share computer screens and put other applications from the Web, the cloud or elsewhere up on "walls" visible to everyone at your meeting. Oh, and you can communicate via voice or typed on-screen chat, public or private. All within a single interface you can learn well enough to teach others in about the time it'll likely take you to finish reading this blog post.
Neither too many more words nor even a screen shot can do Sococo justice. A poke around the company Web site will help, but only a little. What you need to do is to sign up for the free trial, download the Sococo client software and invite two, three or more colleagues to join your "team." Doesn't matter where they are as long as they have Web access. In less than 30 minutes, you'll start thinking about more and more ways you can use Sococo, in concert with and instead of almost all of the communication and collaboration tools you're using right now.
Sococo adds to online, location-independent collaboration almost everything that's good and useful about collaborating in a shared physical space in real time. Especially including opportunities for spontaneous, ad hoc collaboration, idea germination and cross-pollination. And it enables a level of social interaction among collaborators I've never seen done quite as well online. And I'll wager it looks almost nothing like any cloud-based collaboration tool you're using now. Check it out, and do let me know what you think.
Tuesday, May 31, 2011
The Future of Cloud Computing: Extreme Personalization and VMware's Project Horizon
The future of cloud computing is not the public cloud, the private cloud or hybrid clouds. Such discussions focus too much on delivery methodologies and not enough on what users care most about: access to the resources they need to do what they want and need to do.
From that perspective, the future is one of extreme personalization. Each authorized user only wants to see what they want and need to do their jobs well and successfully, on whichever device or devices they happen to have. And each user wants this regardless of which particular part of any particular cloud happens to host each resource each user wants and needs.
No pressure. But no company can or should attempt to promise or deliver such personalization without adequate management and security. For that way lies madness, or at least some very likely corporate leadership changes.
Here's an example of how to achieve extreme personalization while avoiding potentially career-limiting decisions: VMware's Project Horizon. The goal: managed, secure access to any authorized application or resource, by any authorized user, from any supported device. The first stages: VMware's Horizon App Manager, plus the company's acquisitions of SlideRocket (cloud-based presentations), Zimbra (cloud-based, enterprise-class e-mail) and most recently, SocialCast (cloud- or premise-based, enterprise-class collaboration).
The still-evolving VMware solution set enables users to see "storefront-like" portals for access to the applications for which they are authorized, while enabling corporate IT departments to control said access at pretty granular levels, and to extend incumbent security models to embrace cloud-based resources. Users get extreme personalization, while IT gets to sleep more soundly and spend more weekends away from the office or the data center.
Other vendors, notably Google, Microsoft, Oracle and SAP, are working on and/or promising and/or delivering slivers of similarly promising approaches to extreme personalization. Expect to see more and more offerings from more and more vendors, promising to combine simplified user access to cloud- and premise-based business resources with truly effective management and security. Fortunately, VMware has the pedigree and deep pockets necessary to establish a significant "first/early mover" advantage, and to give business decision makers solution elements with which they can and should start exploring extreme personalization now.
From that perspective, the future is one of extreme personalization. Each authorized user only wants to see what they want and need to do their jobs well and successfully, on whichever device or devices they happen to have. And each user wants this regardless of which particular part of any particular cloud happens to host each resource each user wants and needs.
No pressure. But no company can or should attempt to promise or deliver such personalization without adequate management and security. For that way lies madness, or at least some very likely corporate leadership changes.
Here's an example of how to achieve extreme personalization while avoiding potentially career-limiting decisions: VMware's Project Horizon. The goal: managed, secure access to any authorized application or resource, by any authorized user, from any supported device. The first stages: VMware's Horizon App Manager, plus the company's acquisitions of SlideRocket (cloud-based presentations), Zimbra (cloud-based, enterprise-class e-mail) and most recently, SocialCast (cloud- or premise-based, enterprise-class collaboration).
The still-evolving VMware solution set enables users to see "storefront-like" portals for access to the applications for which they are authorized, while enabling corporate IT departments to control said access at pretty granular levels, and to extend incumbent security models to embrace cloud-based resources. Users get extreme personalization, while IT gets to sleep more soundly and spend more weekends away from the office or the data center.
Other vendors, notably Google, Microsoft, Oracle and SAP, are working on and/or promising and/or delivering slivers of similarly promising approaches to extreme personalization. Expect to see more and more offerings from more and more vendors, promising to combine simplified user access to cloud- and premise-based business resources with truly effective management and security. Fortunately, VMware has the pedigree and deep pockets necessary to establish a significant "first/early mover" advantage, and to give business decision makers solution elements with which they can and should start exploring extreme personalization now.
Wednesday, April 13, 2011
RIM's PlayBook: Four Key Vulnerabilities
Research in Motion (RIM), creators of the popular BlackBerry family of mobile devices and services, is expected to launch formally its long-awaited PlayBook tablet computer tomorrow. Here are four reasons why I think RIM's new tablet may be hard to swallow for business users.
PlayBook Vulnerability #1: its proprietary operating system. In business servers, there are two largely dominant operating environments: Microsoft Windows and the converged Linux/UNIX ecosystem. In mobile networked devices for business users, it's largely Apple's iOS and Google's Android -- and RIM, at least in some segments. (Sorry, Symbian and Microsoft, unless Nokia's decision to replace Symbian's software with Windows Phone spurs growth for that platform.) In PCs for business, it's largely Windows and Linux, plus Mac/iOS in some segments. The point is, few if any segments demonstrate much if any need or demand for an operating system other than those that dominate the segment in question.
But the PlayBook will run a proprietary operating system. A marketing challenge at best and a support and integration non-starter at worst.
To users, value is all about available apps. And application developers have limited resources, which means many can't afford to develop and support versions for more than one or two operating systems. Which does not augur well for original apps written for RIM's operating system. While the BlackBerry faithful may be satisfied by a unique set of available apps, others will wonder if there aren't PlayBook versions of apps already popular on the dominant mobile operating systems.
This makes support for Android apps even more potentially important to the PlayBook's success. But so far, all RIM is offering in emulator software to run (at least some) Android apps. In this light, any perceived or actual performance degradations or incompatibilities could present as many opportunities for criticism and frustration as the iPad's lack of Flash support. And business technology decision makers and their teams are looking for fewer interoperability challenges, not more.
PlayBook Vulnerability #2: its form factor. RIM is touting the PlayBook's ability to run games and other multimedia, something about which even business users increasingly care. The PlayBook's 7-inch form factor, like Samsung's Galaxy Tab and other tablets, means current BlackBerry users can likely continue to type with their thumbs on the PlayBook. But the device isn't as comfortable for two-handed typists, or for gamers, movie watchers or Web surfers who prefer more visual real estate. And the riotous popularity of the iPad amply demonstrates that more visual real estate makes even a larger device worth carrying around to a lot of business users.
PlayBook Vulnerability #3: its connectivity limitations. While the PlayBook seems likely to support high-speed networks from AT&T, Verizon and others at some point, it's being shipped initially with support only for Wi-Fi. (A version for Sprint's WiMAX network is expected within, say, 60 days of the official PlayBook launch.) Which means only users of both PlayBooks and BlackBerry devices with corporate network connections can see real-time updates to their calendars, contacts or e-mail. At least until and unless RIM and/or its developer partners and/or savvy users begin to create and propagate effective tethering arrangements that support other mobile phones and carrier networks.
Also, AT&T and Verizon are increasingly dominating the mobile networking market in the U.S. and elsewhere. For the PlayBook not to support either carrier from Day One will be a deal-breaker for technology decision makers and mobile users at many companies. It's a situation likely to turn off users who don't already use BlackBerry devices as well.
PlayBook Vulnerability #4: it's too little, too late. Had RIM announced and delivered the PlayBook a few months earlier, the dynamics of the discussion would likely be different. However, with the iPad 2 and numerous Android tablets already available and more coming soon, RIM will have a difficult time reaching beyond BlackBerry loyalists with the PlayBook.
I'd love to be wrong about any or all of this, but I don't think I am. Whether or not you believe in signs or portents, it is interesting to note that published reports have said that the PlayBook was delayed in part because of the catastrophe in Japan and in part because challenged manufacturers had previous iPad 2 commitments. It's also not helpful to RIM's prospects that its CEO abruptly ended a recently attempted BBC interview when questions strayed beyond the PlayBook and into possible network security concerns. Not great pre-launch PR.
RIM could be in trouble long-term if the PlayBook isn't successful. At the very least, anything that smacks of lackluster adoption will cement perceptions of RIM as an also-ran in the evolving market for tablet computers and other mobile networked devices.
The BlackBerry ecosystem risks becoming the mainframe of mobile devices. That is to say, venerable and respected, and remaining in use long after being superseded, but relegated to the status of "coulda been a contender." Who'd have thought?
PlayBook Vulnerability #1: its proprietary operating system. In business servers, there are two largely dominant operating environments: Microsoft Windows and the converged Linux/UNIX ecosystem. In mobile networked devices for business users, it's largely Apple's iOS and Google's Android -- and RIM, at least in some segments. (Sorry, Symbian and Microsoft, unless Nokia's decision to replace Symbian's software with Windows Phone spurs growth for that platform.) In PCs for business, it's largely Windows and Linux, plus Mac/iOS in some segments. The point is, few if any segments demonstrate much if any need or demand for an operating system other than those that dominate the segment in question.
But the PlayBook will run a proprietary operating system. A marketing challenge at best and a support and integration non-starter at worst.
To users, value is all about available apps. And application developers have limited resources, which means many can't afford to develop and support versions for more than one or two operating systems. Which does not augur well for original apps written for RIM's operating system. While the BlackBerry faithful may be satisfied by a unique set of available apps, others will wonder if there aren't PlayBook versions of apps already popular on the dominant mobile operating systems.
This makes support for Android apps even more potentially important to the PlayBook's success. But so far, all RIM is offering in emulator software to run (at least some) Android apps. In this light, any perceived or actual performance degradations or incompatibilities could present as many opportunities for criticism and frustration as the iPad's lack of Flash support. And business technology decision makers and their teams are looking for fewer interoperability challenges, not more.
PlayBook Vulnerability #2: its form factor. RIM is touting the PlayBook's ability to run games and other multimedia, something about which even business users increasingly care. The PlayBook's 7-inch form factor, like Samsung's Galaxy Tab and other tablets, means current BlackBerry users can likely continue to type with their thumbs on the PlayBook. But the device isn't as comfortable for two-handed typists, or for gamers, movie watchers or Web surfers who prefer more visual real estate. And the riotous popularity of the iPad amply demonstrates that more visual real estate makes even a larger device worth carrying around to a lot of business users.
PlayBook Vulnerability #3: its connectivity limitations. While the PlayBook seems likely to support high-speed networks from AT&T, Verizon and others at some point, it's being shipped initially with support only for Wi-Fi. (A version for Sprint's WiMAX network is expected within, say, 60 days of the official PlayBook launch.) Which means only users of both PlayBooks and BlackBerry devices with corporate network connections can see real-time updates to their calendars, contacts or e-mail. At least until and unless RIM and/or its developer partners and/or savvy users begin to create and propagate effective tethering arrangements that support other mobile phones and carrier networks.
Also, AT&T and Verizon are increasingly dominating the mobile networking market in the U.S. and elsewhere. For the PlayBook not to support either carrier from Day One will be a deal-breaker for technology decision makers and mobile users at many companies. It's a situation likely to turn off users who don't already use BlackBerry devices as well.
PlayBook Vulnerability #4: it's too little, too late. Had RIM announced and delivered the PlayBook a few months earlier, the dynamics of the discussion would likely be different. However, with the iPad 2 and numerous Android tablets already available and more coming soon, RIM will have a difficult time reaching beyond BlackBerry loyalists with the PlayBook.
I'd love to be wrong about any or all of this, but I don't think I am. Whether or not you believe in signs or portents, it is interesting to note that published reports have said that the PlayBook was delayed in part because of the catastrophe in Japan and in part because challenged manufacturers had previous iPad 2 commitments. It's also not helpful to RIM's prospects that its CEO abruptly ended a recently attempted BBC interview when questions strayed beyond the PlayBook and into possible network security concerns. Not great pre-launch PR.
RIM could be in trouble long-term if the PlayBook isn't successful. At the very least, anything that smacks of lackluster adoption will cement perceptions of RIM as an also-ran in the evolving market for tablet computers and other mobile networked devices.
The BlackBerry ecosystem risks becoming the mainframe of mobile devices. That is to say, venerable and respected, and remaining in use long after being superseded, but relegated to the status of "coulda been a contender." Who'd have thought?
Tuesday, March 15, 2011
Viewfinity Beefs Up Privilege Management in the Cloud(s)
Got business-critical IT resources? Got users? Got mobile users? Got or getting Windows 7 across your enterprise?
If you answered "yes" to any or all of the above questions, here's something else you've got: a need to manage user access privileges and administrative rights. Especially if any of those users are being moved to Windows 7 and/or are mobile.
Windows 7 comes with AppLocker, a set of features designed to enhance the software restriction policies (SRPs) supported in previous Windows releases. (Windows Server 2008 R2 also supports AppLocker.) I'm not going to go into details about AppLocker and SRPs here; instead, I'll refer you to two great pieces by IT and Microsoft expert Greg Shields of Concentrated Technology. One is on AppLocker itself. The other is on a security philosophy AppLocker and related offerings can enable and support: approved execution. After all, malware can't hurt your systems if you've got blacklists and whitelists that can determine what code, malware or otherwise, actually gets to run.
Approved execution is one element of a larger set of challenges and solutions some vendors refer to collectively as "least privileges." Basically, this means giving each user the minimum amount of access privileges needed by that person to do their work, to reduce unauthorized execution of malware or access to IT resources. And moving to Windows 7 provides a great opportunity to review and improve the policies and technologies your company's using to increase security and to control access privileges more effectively. But it's unlikely that every user on your network(s) will be moved to Windows 7 at the same time, and it's very likely that AppLocker alone won't solve all of your privileges management challenges.
Some potential help: Viewfinity, a leading player in this market, just announced version 3.5 of its Privilege Management solution. There are three things I really like about Viewfinity's approach. One is that it provides granular, role-based privilege management that you don't have to be an IT or security expert to make work. Another is that interoperates with Microsoft Active Directory but does not require or rely upon it. This means greater flexibility and continuing functionality even if Active Directory fails. The other is that it's Web/cloud-based. This means it's easier to incorporate protection of authorized mobile users (and rejection of unauthorized access or execution attempts).
There is no single solution that is going to guarantee complete security for any business computing environment. However, tools such as Viewfinity Privilege Management can give you a significant leg up on the continuing "arms race" between malware developers and those attempting to defend their environments against malware. Check it out and see if it can help you to protect your environment, especially if you're facing a move to Windows 7, a growing requirement to support mobile users or both.
If you answered "yes" to any or all of the above questions, here's something else you've got: a need to manage user access privileges and administrative rights. Especially if any of those users are being moved to Windows 7 and/or are mobile.
Windows 7 comes with AppLocker, a set of features designed to enhance the software restriction policies (SRPs) supported in previous Windows releases. (Windows Server 2008 R2 also supports AppLocker.) I'm not going to go into details about AppLocker and SRPs here; instead, I'll refer you to two great pieces by IT and Microsoft expert Greg Shields of Concentrated Technology. One is on AppLocker itself. The other is on a security philosophy AppLocker and related offerings can enable and support: approved execution. After all, malware can't hurt your systems if you've got blacklists and whitelists that can determine what code, malware or otherwise, actually gets to run.
Approved execution is one element of a larger set of challenges and solutions some vendors refer to collectively as "least privileges." Basically, this means giving each user the minimum amount of access privileges needed by that person to do their work, to reduce unauthorized execution of malware or access to IT resources. And moving to Windows 7 provides a great opportunity to review and improve the policies and technologies your company's using to increase security and to control access privileges more effectively. But it's unlikely that every user on your network(s) will be moved to Windows 7 at the same time, and it's very likely that AppLocker alone won't solve all of your privileges management challenges.
Some potential help: Viewfinity, a leading player in this market, just announced version 3.5 of its Privilege Management solution. There are three things I really like about Viewfinity's approach. One is that it provides granular, role-based privilege management that you don't have to be an IT or security expert to make work. Another is that interoperates with Microsoft Active Directory but does not require or rely upon it. This means greater flexibility and continuing functionality even if Active Directory fails. The other is that it's Web/cloud-based. This means it's easier to incorporate protection of authorized mobile users (and rejection of unauthorized access or execution attempts).
There is no single solution that is going to guarantee complete security for any business computing environment. However, tools such as Viewfinity Privilege Management can give you a significant leg up on the continuing "arms race" between malware developers and those attempting to defend their environments against malware. Check it out and see if it can help you to protect your environment, especially if you're facing a move to Windows 7, a growing requirement to support mobile users or both.
Tuesday, January 18, 2011
ERP in the Cloud, and Beyond: Expandable Software's Bob Swedroe
Bob Swedroe is President and CEO of Expandable Software. Expandable provides solutions for enterprise resource planning (ERP) and other business functions, with three key twists.
First off, Expandable offers on-site or cloud-based implementations, depending on user preferences and business needs. Secondly, the company promises seamless integration with what Bob calls "best-of-market solutions." Third, the folks who actually get Expandable solutions up and running for customers are Expandable employees. This gives the company more direct influence over how these implementers do their jobs. This, in turn, lets Expandable offer some pretty impressive levels of support and service.
Bob's a big believer in cloud-based and software as a service (SaaS) solutions, but his perspective is refreshingly different from that of some of his industry peers. So I thought I'd ask him three pointed questions about the business software market. Please enjoy!
Q1: What is the single greatest challenge to success for software providers seeking to deliver modern business software solutions?
A1: The single greatest challenge is a level up from integration…I’d say flexibility in meeting business [requirements] while continuing to reduce the infrastructure worries. Businesses of all sizes want to focus on business rather than systems. This is driving force [behind] SaaS momentum.
Market trending is toward new business models of marketing and selling. We see this with our own business and with the [history of all] business software. We’ve come from point products to integrated business functions. ERP [solutions] by definition are single platforms that have integrated many business functions [originally performed by] point products. Now we are swinging back to point solutions as obviously there is a market for robust point solutions that bring a focused and higher level of complexity and flexibility to solve the issues at hand.
Software providers need to remain true to their core vision AND learn to integrate seamlessly (really seamlessly) with other applications such that the combined applications work together and [are] flexible enough to provide the best-of-breed solution. While the delivery method of the particular application is not important (i.e., on site or SaaS), the application must be able to integrate seamlessly and efficiently with other key applications residing in the cloud.
Again, companies don’t want to worry about the infrastructure. They just want it to work; and it will, because those that don't won't survive.
Q2: What is the single greatest challenge to success for enterprises seeking to deploy business-critical modern business software solutions?
A2: Probably the single biggest challenge is to be able to create a solid, dedicated, focused team [that] includes the company employees and the business solutions provider's employees. In addition, there needs to be complete executive-level support for the implementation to have a good chance of success – and the implementation of a review and monitoring process for the implementation.
Very often, unrealistic demands are set as employees are expected to do their normal job and also to "suck it up" and be on the deployment team. Execs need to be at least aware of the risks and consequences of taking employee’s [personal] bandwidth for granted.
One critical element that is so often overlooked is to find a software solution provider that is a true business partner. As a business partner they should be engaged and concerned about the success of your business. In essence, they become a valued extension of your internal team. The only way to know for sure how good a business partner is a software solution provider, is to perform a very thorough job of due diligence on the software provider. (Editorial Note: you can register to receive a free white paper from Expandable on checking vendor references at http://dortchon.it/gInN9J.)
Sage [an Expandable competitor] just recently created and appointed a Chief Customer Officer (CCO), but many ERP companies and business solutions companies sell, then “drop” their customers. To further add complexity to the issue, if the application is sold, delivered and implemented by a reseller, then the [purchasing] company not only has to perform proper due diligence on the software provider, but also on the reseller as well.
Salesforce.com realizes this as well and has a transfer after the sale to a Customer Success Manager that has primary focus on the customer success with the product. Expandable has a model where everyone [from the company] is/can be involved with the success of our customers.
Q3: What do you see as the next "great leap forward" for the modern business software solutions market - technological, organizational, perceptual or otherwise?
A3: The next "great leap forward" will be driven by the organizational/social changes that are coming as the "new generation" of employee comes through the ranks and the "Baby Boomers" leave. Essentially, the new ways versus old ways of how people work [and] socialize, and their comfort level with new technology will force this change – ubiquitous computing, networking, and real-time information access. The changes will happen. The question now is, how fast? The rate of change will be different for [different] applications and…functions (i.e., sales versus manufacturing.
For many modern software solutions, changes will happen faster than we think. The next generation of successful companies (and their employees) is driving this [change] hard and fast – and it will be adopted. Just 10 years ago there was a war of ATM [Asynchronous Transfer Mode] vs. IP [Internet Protocol]. The big companies drove the adoption [choice] and IP won.
Now the "war" is [between] the cloud or on-site [software deployment]. The younger generation and the now-popular new big companies on the block – Google, Amazon, Salesforce.com, etc. are the new, exciting and upcoming. The old [guard] – Microsoft, IBM (although they are very resilient and probably will continue to be), Oracle, SAP,…etc. [will] be less of a "mover and shaker" and either move with the flow and adjust or move to the background…. This is happening in the marketplace. I believe this trend will increase as the big leap toward more cloud [computing swings us] back to centralized computing to some degree….
Bottom line: there will be ubiquitous business tools available anywhere, anytime for a world that is moving very fast toward a mobile and remote workforce. However, having said that, a key point to consider is [that] the importance of ubiquitous and mobile computing will be dependent on an employee’s role/function in the organization.
Dortch's Recommendations
The more mobile, social and collegial Web is not coming. It's here, and getting bigger, faster and more important to more businesses every day. In this brave new online world, business agility and success will be determined largely by a company's ability to adapt business processes and infrastructures as necessary to identify and meet customer needs most effectively.
Whether your company sells business software, uses business software or both, these trends are going to affect what's available to you and your business. Increasingly, where your applications are hosted will matter less, while the ability to deliver ready access to them where, when and as needed will matter more. And your chosen providers are going to have major if not primary impact on your company's ability to succeed with its chosen technological solutions.
If you haven't already, begin now to focus on due diligence, regarding both your chosen solutions and providers and with your organization's stated goals and plans. Make sure that all of the above are aligned closely and correctly with what your customers and prospects care about most, and with your company's core strengths. And if your solution providers can't provide the assistance and support your business needs to succeed, consider replacing them – based on careful due diligence, of course.
First off, Expandable offers on-site or cloud-based implementations, depending on user preferences and business needs. Secondly, the company promises seamless integration with what Bob calls "best-of-market solutions." Third, the folks who actually get Expandable solutions up and running for customers are Expandable employees. This gives the company more direct influence over how these implementers do their jobs. This, in turn, lets Expandable offer some pretty impressive levels of support and service.
Bob's a big believer in cloud-based and software as a service (SaaS) solutions, but his perspective is refreshingly different from that of some of his industry peers. So I thought I'd ask him three pointed questions about the business software market. Please enjoy!
Q1: What is the single greatest challenge to success for software providers seeking to deliver modern business software solutions?
A1: The single greatest challenge is a level up from integration…I’d say flexibility in meeting business [requirements] while continuing to reduce the infrastructure worries. Businesses of all sizes want to focus on business rather than systems. This is driving force [behind] SaaS momentum.
Market trending is toward new business models of marketing and selling. We see this with our own business and with the [history of all] business software. We’ve come from point products to integrated business functions. ERP [solutions] by definition are single platforms that have integrated many business functions [originally performed by] point products. Now we are swinging back to point solutions as obviously there is a market for robust point solutions that bring a focused and higher level of complexity and flexibility to solve the issues at hand.
Software providers need to remain true to their core vision AND learn to integrate seamlessly (really seamlessly) with other applications such that the combined applications work together and [are] flexible enough to provide the best-of-breed solution. While the delivery method of the particular application is not important (i.e., on site or SaaS), the application must be able to integrate seamlessly and efficiently with other key applications residing in the cloud.
Again, companies don’t want to worry about the infrastructure. They just want it to work; and it will, because those that don't won't survive.
Q2: What is the single greatest challenge to success for enterprises seeking to deploy business-critical modern business software solutions?
A2: Probably the single biggest challenge is to be able to create a solid, dedicated, focused team [that] includes the company employees and the business solutions provider's employees. In addition, there needs to be complete executive-level support for the implementation to have a good chance of success – and the implementation of a review and monitoring process for the implementation.
Very often, unrealistic demands are set as employees are expected to do their normal job and also to "suck it up" and be on the deployment team. Execs need to be at least aware of the risks and consequences of taking employee’s [personal] bandwidth for granted.
One critical element that is so often overlooked is to find a software solution provider that is a true business partner. As a business partner they should be engaged and concerned about the success of your business. In essence, they become a valued extension of your internal team. The only way to know for sure how good a business partner is a software solution provider, is to perform a very thorough job of due diligence on the software provider. (Editorial Note: you can register to receive a free white paper from Expandable on checking vendor references at http://dortchon.it/gInN9J.)
Sage [an Expandable competitor] just recently created and appointed a Chief Customer Officer (CCO), but many ERP companies and business solutions companies sell, then “drop” their customers. To further add complexity to the issue, if the application is sold, delivered and implemented by a reseller, then the [purchasing] company not only has to perform proper due diligence on the software provider, but also on the reseller as well.
Salesforce.com realizes this as well and has a transfer after the sale to a Customer Success Manager that has primary focus on the customer success with the product. Expandable has a model where everyone [from the company] is/can be involved with the success of our customers.
Q3: What do you see as the next "great leap forward" for the modern business software solutions market - technological, organizational, perceptual or otherwise?
A3: The next "great leap forward" will be driven by the organizational/social changes that are coming as the "new generation" of employee comes through the ranks and the "Baby Boomers" leave. Essentially, the new ways versus old ways of how people work [and] socialize, and their comfort level with new technology will force this change – ubiquitous computing, networking, and real-time information access. The changes will happen. The question now is, how fast? The rate of change will be different for [different] applications and…functions (i.e., sales versus manufacturing.
For many modern software solutions, changes will happen faster than we think. The next generation of successful companies (and their employees) is driving this [change] hard and fast – and it will be adopted. Just 10 years ago there was a war of ATM [Asynchronous Transfer Mode] vs. IP [Internet Protocol]. The big companies drove the adoption [choice] and IP won.
Now the "war" is [between] the cloud or on-site [software deployment]. The younger generation and the now-popular new big companies on the block – Google, Amazon, Salesforce.com, etc. are the new, exciting and upcoming. The old [guard] – Microsoft, IBM (although they are very resilient and probably will continue to be), Oracle, SAP,…etc. [will] be less of a "mover and shaker" and either move with the flow and adjust or move to the background…. This is happening in the marketplace. I believe this trend will increase as the big leap toward more cloud [computing swings us] back to centralized computing to some degree….
Bottom line: there will be ubiquitous business tools available anywhere, anytime for a world that is moving very fast toward a mobile and remote workforce. However, having said that, a key point to consider is [that] the importance of ubiquitous and mobile computing will be dependent on an employee’s role/function in the organization.
Dortch's Recommendations
The more mobile, social and collegial Web is not coming. It's here, and getting bigger, faster and more important to more businesses every day. In this brave new online world, business agility and success will be determined largely by a company's ability to adapt business processes and infrastructures as necessary to identify and meet customer needs most effectively.
Whether your company sells business software, uses business software or both, these trends are going to affect what's available to you and your business. Increasingly, where your applications are hosted will matter less, while the ability to deliver ready access to them where, when and as needed will matter more. And your chosen providers are going to have major if not primary impact on your company's ability to succeed with its chosen technological solutions.
If you haven't already, begin now to focus on due diligence, regarding both your chosen solutions and providers and with your organization's stated goals and plans. Make sure that all of the above are aligned closely and correctly with what your customers and prospects care about most, and with your company's core strengths. And if your solution providers can't provide the assistance and support your business needs to succeed, consider replacing them – based on careful due diligence, of course.
Monday, December 20, 2010
Private Clouds: First, There Is a Mountain, Then There Is No Mountain, Then There Is…
One of the great things about having savvy, articulate friends is that I can occasionally appear savvy and articulate (at least a little) merely by commenting on what those friends have to say. Who could resist? Not me, certainly…
My learned industry colleague and friend Peter Coffee of Salesforce.com recently opined that the idea of a private cloud – a cloud computing infrastructure owned and operated by and for a particular company – is a choice that doesn't really exist. If you own and operate the infrastructure, it ain't cloud computing in its most true sense, Peter said. (Of course I'm paraphrasing. You can read his exact words at http://dortchon.it/PrivateCloudQuestions.)
But another learned industry colleague and friend, Andi Mann of CA Technologies, has opined recently that the public cloud – THE cloud, according to Peter and many others, I'd wager – is not for everybody, and certainly not for every business or government agency. Andi makes many cogent and salient points, which could be taken in summary as an argument in favor of private clouds. (You can read Andi's exact words at http://bit.ly/fZS0dN.)
The thing is, I agree with Peter and with Andi. At least partly.
I think the core issue here is a need to, as they say in parliamentary procedures, "move to divide." There's the issue of IT service delivery, which is separate from IT service consumption.
If I own an IT infrastructure and I configure and manage that infrastructure in a converged, unified way, I can deliver services that can be consumed "by the drink" or per user/per month. So to my users, it looks a lot like cloud computing. Users get authorized and simply use the services they need, as they need them. But what I've built and am operating isn't THE cloud, and may or may not be a cloud. It's what some savvy vendors such as Egenera and more and more savvy analysts describe with terms such as "unified computing" and "converged infrastructure."
Make no mistake – converged infrastructures are incredibly valuable, especially if and when they help companies to manage IT more efficiently and economically. But there's nothing written in stone that says a converged infrastructure has to result in cloud-like on-demand service delivery or consumption. Convergence and unity can, at least metaphorically, stop inside the data center door and still help to reduce operational costs, improve operational responsiveness or both.
So, as Andi Mann argues, not every business can or should make the wholesale leap to public cloud solutions. However, as Peter Coffee said, it's not clear that such businesses need, want or even can build private clouds. So what do business decision makers really need and want?
What many need is a set of effective processes for evaluating and comparing current and candidate solutions. Those processes should be used to decide if, when and where it makes sense to adopt and integrate cloud-based services into incumbent environments. (Maybe we can call such adoptions and integrations "cloudbursts." Maybe not.) Those processes can and should also be used to decide if, when and where it makes sense to deliver on-demand utility-like IT services to users. Whether those services originate from premise-based, cloud-based, physical and/or virtual computing, storage or network platforms.
With such processes in place, business and technology decision makers can collaborate to evaluate, compare and select the best available service and resource management solutions. These, in turn, will help businesses to deliver consistently efficient and economical services to users, again wherever those services may reside. (This is why Network World recently opined that private clouds are "not for the faint of heart" in its comparison of five cloud management solutions, as you can read at http://dortchon.it/PvtCloudMgmt.)
If you're at a company that's serious about building a private cloud, you should look at the Network World comparison. You should also look at what analysts and users are saying about how Egenera, Cisco, HP, IBM and other vendors are approaching the growing need for converged, integrated management of physical, virtual, premise-based and cloud-based resources. I think this is the real goal of many if not most efforts focused on private clouds. I also think that "private cloud" is an unfortunate term that is likely more helpful to vendors trying to sell stuff than it is to business decision makers trying to run their businesses better. But I don't think the term or the debate over its definition and validity is going away any time soon…
My learned industry colleague and friend Peter Coffee of Salesforce.com recently opined that the idea of a private cloud – a cloud computing infrastructure owned and operated by and for a particular company – is a choice that doesn't really exist. If you own and operate the infrastructure, it ain't cloud computing in its most true sense, Peter said. (Of course I'm paraphrasing. You can read his exact words at http://dortchon.it/PrivateCloudQuestions.)
But another learned industry colleague and friend, Andi Mann of CA Technologies, has opined recently that the public cloud – THE cloud, according to Peter and many others, I'd wager – is not for everybody, and certainly not for every business or government agency. Andi makes many cogent and salient points, which could be taken in summary as an argument in favor of private clouds. (You can read Andi's exact words at http://bit.ly/fZS0dN.)
The thing is, I agree with Peter and with Andi. At least partly.
I think the core issue here is a need to, as they say in parliamentary procedures, "move to divide." There's the issue of IT service delivery, which is separate from IT service consumption.
If I own an IT infrastructure and I configure and manage that infrastructure in a converged, unified way, I can deliver services that can be consumed "by the drink" or per user/per month. So to my users, it looks a lot like cloud computing. Users get authorized and simply use the services they need, as they need them. But what I've built and am operating isn't THE cloud, and may or may not be a cloud. It's what some savvy vendors such as Egenera and more and more savvy analysts describe with terms such as "unified computing" and "converged infrastructure."
Make no mistake – converged infrastructures are incredibly valuable, especially if and when they help companies to manage IT more efficiently and economically. But there's nothing written in stone that says a converged infrastructure has to result in cloud-like on-demand service delivery or consumption. Convergence and unity can, at least metaphorically, stop inside the data center door and still help to reduce operational costs, improve operational responsiveness or both.
So, as Andi Mann argues, not every business can or should make the wholesale leap to public cloud solutions. However, as Peter Coffee said, it's not clear that such businesses need, want or even can build private clouds. So what do business decision makers really need and want?
What many need is a set of effective processes for evaluating and comparing current and candidate solutions. Those processes should be used to decide if, when and where it makes sense to adopt and integrate cloud-based services into incumbent environments. (Maybe we can call such adoptions and integrations "cloudbursts." Maybe not.) Those processes can and should also be used to decide if, when and where it makes sense to deliver on-demand utility-like IT services to users. Whether those services originate from premise-based, cloud-based, physical and/or virtual computing, storage or network platforms.
With such processes in place, business and technology decision makers can collaborate to evaluate, compare and select the best available service and resource management solutions. These, in turn, will help businesses to deliver consistently efficient and economical services to users, again wherever those services may reside. (This is why Network World recently opined that private clouds are "not for the faint of heart" in its comparison of five cloud management solutions, as you can read at http://dortchon.it/PvtCloudMgmt.)
If you're at a company that's serious about building a private cloud, you should look at the Network World comparison. You should also look at what analysts and users are saying about how Egenera, Cisco, HP, IBM and other vendors are approaching the growing need for converged, integrated management of physical, virtual, premise-based and cloud-based resources. I think this is the real goal of many if not most efforts focused on private clouds. I also think that "private cloud" is an unfortunate term that is likely more helpful to vendors trying to sell stuff than it is to business decision makers trying to run their businesses better. But I don't think the term or the debate over its definition and validity is going away any time soon…
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